Proptiva Africa provides property management and construction-oversight services for property owners. This policy explains exactly what the Proptiva Africa mobile app collects, why, where it is stored, and how you can access or delete it.
This document describes the real behaviour of the app and the third-party services it relies on. It contains no advertising SDKs, analytics trackers, or location tracking — see the inventory below.
The Proptiva Africa app ("the app", "we") is operated by Proptiva Africa. If you are a client, you use the app to view your properties and projects, follow construction progress, receive and view invoices, exchange messages with your relationship manager, and manage your account.
We only collect what the service needs. You provide most of it directly; the rest is created by your use of the service.
| Data | Required? | Why | Source |
|---|---|---|---|
| Email address | Required | Account creation, sign-in, password reset, service email | You |
| Password | Required | Authentication. Stored only as a salted hash by our auth provider; we never see it. | You |
| Full name | Required | Identifying you on your account and to your relationship manager | You |
| Phone number | Optional | Contacting you about your properties and projects | You |
| Country | Optional | Regional context for service delivery | You |
| Property & project details (name, location, type, size) | Optional | Managing the properties you add or that are assigned to you | You / Proptiva staff |
| Service-request details (category, description, urgency) | Optional | Fulfilling maintenance and service requests you submit | You |
| Messages you send in-app | Optional | Communicating with the Proptiva team | You |
| Financial records (invoices, payment status) | — | Billing for services delivered | Proptiva staff |
| IP address | — | Processed transiently by our hosting infrastructure to serve secure network requests; not used to build a profile of you | Automatic |
No precise or approximate location. No camera, photos, files, contacts, or microphone access. No advertising ID or ad tracking. No third-party analytics or crash-reporting SDK. This release sends no push notifications and collects no device push token.
We do not sell your personal data, and we do not use it for advertising.
Your data is stored in our Supabase project (managed PostgreSQL database, authentication, and file storage). All connections use HTTPS/TLS encryption in transit, and data is encrypted at rest by the hosting provider. We rely on a small set of service providers ("sub-processors"):
| Provider | Role | Data involved |
|---|---|---|
| Supabase | Database, authentication, file storage, secure server functions | All account, property, message and financial data |
| Brevo | Transactional email delivery | Email address, message content of the email |
| Netlify | Hosting for our web pages (including this policy) | None beyond standard web-server logs |
| Google Play | App distribution (Android) | Handled by Google under its own policy |
We keep your personal data while your account is active. You can:
The app is intended for property owners and is not directed to children. We do not knowingly collect data from anyone under 18.
If we materially change how we handle your data, we will update this page and its effective date.
Questions about this policy or your data: support@proptivaafrica.com.